Top 37 Questions for Customer Satisfaction Surveys

To measure customer success, you need to collect and analyze some data.

But how would we collect this data?

It can be through customer behavior while using the tool or through surveys, which is the most common way to reveal customers’ opinions about business, product, experience, and everything.

12 copy & paste SaaS customer service email templates

12 SaaS Email Templates

to Handel Users in Different Situations


This short and easy to use Free guide has

12 different email templates for different situations and the message you should deliver to affect your users’ minds and feelings.

If you decided to create a survey, you might feel ambiguous about what to ask! And that’s what we’ll help you with.

The other thing that you may think of is the options of the answers; that’s why questions can be:

  • Y/N questions
  • Multiple-choice questions
  • Open-box questions

We can divide questions according to the thing it revels as following:

1- Questions about customer satisfaction metrics.

2- Questions about the customer himself/herself.

3- The relation between the customer and the product or service, and here you want to know what your product/service means to your customers? How important is it? And so on.

4- Questions about certain departments in the company, such as sales, customer service, and any department with direct interaction with the customer.

5- Free questions or open questions.

The List of Top Customer Satisfaction Surveys Questions:

  1. On a scale of 0 to 10, how likely would you recommend [your business/product/service] to a friend or colleague
  2. Please rate your experience with our customer service team today!
  3. How satisfied are/were you with our
    / [service X] ?
  4. Can you rate your experience with our business?
  5. How easy was it to solve your problem today?
  6. [Your business] made it easy for me to handle my issue. (Do you agree?) [The answers scale from 1 to 5 or 7, it can be written like that: Strongly agree / Very easy, Agree / easy, Neither, Disagree / Difficult, Strongly disagree / Very Difficult. Or it can be a scale from 1 to 10.]
  7. On a scale of 1-10, how much effort did you have to put into solving your problem?
  8. On a scale of 1-10, how easy was it to achieve your goals through our tool?
  9. Was [your product/service] the best solution for your [name the problem your product solves]?
  10. Can you rate the service you received today from our company?
  11. The service I received today was satisfying and friendly. How much do you agree?
  12. On a scale of 1-10, can you rate your onboarding experience?
  13. Your onboarding process was easy, fast, and helped you understand the product, do you agree?
  14. I was able to find all the features I needed on your service, do you agree?
  15. The knowledge base was helpful and easy to understand, do you agree?
  16. Most of the time, I use [your product] to (list your features)
  17. My most beloved feature is: (list your features)
  18. Would you like to add any features to the app/service?
  19. Do you need more items to be added to our store? (online store)
  20. An annoying thing in our business?
  21. Do you feel your money was okay with the service you received?
  22. When may you stop dealing with us?
  23. Which of the following words would you use to describe our product?
  24. On a scale of 1-10, how satisfied are you with the shipping process?
  25. Do you agree that our business respects your time?
  26. How accurate were our interactions with you?
  27. Compared to other companies that deliver similar services, how would you rate our product?
  28. How frequently do you use our service?
  29. Is there any information that isn’t clear to you about the product/service?
  30. What can we do to enhance your experience with us?
  31. How often do you use the product or service?
  32. In your own words, describe how you feel about [your product/service/company].
  33. Have you ever had a bad experience with our employees? Please explain!
  34. Do you have any comments or feedback about your overall experience with our company?
  35. Would you send this survey to other colleges?
  36. Was this survey a good channel for you to tell your thoughts?

We hope you found those questions useful, and we wish you success in your customer satisfaction journey.

Do you think we missed some questions or had it all covered? Let us know in the comments.

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12 copy & paste SaaS customer service email templates

12 SaaS Email Templates

To Handle Customers in Different Situations

This short and easy to use Free guide has
12 different customer service email templates for different situations and the message you should deliver to affect your users’ minds and feelings.