Remote SaaS Customer Service
And Technical Support

Retain your SaaS users WITHOUT going through hell!

If you want to retain your users and reduce the churn rate,

This will be the most exciting post you read.

But First, A Warning

If you’re into hiring cheap remote customer support agents who can barely speak English and will do a sloppy job, and you don’t care much about the quality, this isn’t for you.

However, If you value your time and money

And want to delegate customer success to well-educated, highly trained agents fluent in English for an affordable fee, please keep reading.

Applying SaaS customer service best practices is critical for any SaaS long-term success.

That’s why it’s important to hire the right talent. 

Still, it can be hard and time-consuming to find the right talent, and as a SaaS owner, you have more than enough on your plate, no?

We’ve built multiple SaaSs in the past ten years, and have seen how SaaSs fail because of bad customer service and customer success plans.

That’s why we understand the need for an excellent customer & technical support service to help SaaSs grow.

Helprive support outsourcing service keeps your SaaS success in mind. 

We already know how to reduce the churn rate and increase the retention rate by showing your customers the value and help them as fast as possible.

Why Our SaaS Customer Support Service?

Autopilot ​

Autopilot ​

Put your customer service/success and technical support on autopilot, and focus on improving your SaaS and marketing it.

Get Insights

Get Insights

Get the insights you need to grow your business by learning from your users what features your SaaS is missing and their feedback about your SaaS.

Improve Your Service​

Improve Your Service​

Outstanding technical support to your users.

Get a clear bug report or features request through us when there’s any.

Increase Sales​

Increase Sales​

By answering users’ sales/features questions as soon as they come and avoid losing them to competitors.

Get More Clients

Get More Clients

By treating your current users like royalty, turning them into advocates who refer their friends.

And much much more. You can find the complete list of benefits here.

Our Support Process For SaaS Businesses

Your users ask sales or after sale questions about your service or make a request.
Direction Arrows
Step 1
We answer their questions and show them the value of your SaaS or grant their request instantly (if we're authorized).
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Step 2
Your users will be amazed by the speed, professionalism, and friendliness of your customer service team.
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Step 3
A normal user will become an advocate one and bring you more paying users.

So, you'll be secretly applying a growth hack technique.
Direction Arrows
Step 4
If a user has an improvement or a new feature request, we'll forward that to you or your engineering team.

That way, you can focus on the important features and improve your SaaS.
Direction Arrows
Step 5
You or your co-founders will be only involved if the users ask a question that we can't answer clearly.

Or if they have an unusual request that we aren't sure if it's possible.
Step 6
So, instead of doing 100% of customer service, you'll be helping with 5% or less, and we’ll take care of the rest for you.

Ready to Retain Users, Put Customer Support on Autopilot, and Save Your Time?

Meet Some Of Our Agents

testimonial_author_img.png

Issac

2567750

Zac

OTSOUE0

Adam

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