Expected Daily Performance*:
- Less than15 chats
- Or < 30 tickets/emails
- Or < 35 orders fulfillment
Weekly hours/Days:
- 20 hours/week 5 workdays/week
Expected Daily Performance*:
- 15 ~ 30 chats
- Or 30 ~ 60 tickets/emails
- Or 35 ~ 70 orders fulfillment
Weekly hours/Days:
- 40 hours/week 5 workdays/week
Expected Weekly Performance*:
- 630 ~ 1260 chats
- Or 1260 ~ 2520 tickets/emails
- Or 1470 ~ 2940 orders fulfillment
Weekly hours/Days:
- 24 hours/day 7 workdays/week
You will get a dedicated team manager to help you maximize your agents’ efficiency.
Just starting, don’t have a knowledge base, or need a better one? We help you build or improve your knowledge base.
* The above numbers are estimated based on experience with our current clients. The actual performance can increase/decrease based on the complexity of your customers’ requests, the supported product, or service.