How Does It Work?
Helprive highly-skilled agents work as your remote customer/technical support team.
Here’re the steps that we go through together:
Onboarding
You’ll have a dedicated team manager who will be with you during (and after) the onboarding process to understand your goals and recommend the most suitable plan for you.
You’ll then provide us with the training material to understand your product or service, what style or voice to use, and how to best handle different situations.
Team building
We handpick the best agent(s) that match your dreams, goals, and needs, making sure that they’re perfect for your business.
Our agents have high standards that you can’t find easily. We do this because we believe you’d do the same if you were hiring in-house.
We send you the qualifications of the recommended ones to pick the perfect match for your needs.
Training
We’ll start training your team based on the information and instructions that you provided during the onboarding.
If you'd like, you can train your team manager once, and s/he will handle all future trainings.
Testing
During the testing period, the agents will prepare the answers and have you or one of your team members approve them before they send them.
It’s also possible to have them reply, and you can check the replies later.
Improving
Your team manager will use your feedback from the testing phase to improve your agents’ performance and deliver the desired results.
Serving
Now your customer support and online operations work is on autopilot. We'll handle your client satisfaction by answering your customers' questions and solving their problems for you.
You’ll only be involved if there’s an unusual situation that requires your guidance.
Perfecting
As our partner, we become a part of your business. Your goals become ours, and our team operates as your team.
We apply proven performance management techniques to drive results, and each month we’ll get quick feedback from you to make the next month even better.
Scaling
After your business grows and you’re ready to scale your customer service team, we’ll support your growth and help you succeed.
