All Questions

Our plans start from $24 per day. The monthly retainer depends on your business needs and your monthly tickets, chats, emails, and orders volume.

Instead of hiring an in-house customer support team and paying high salaries, you get a remote customer support team with a reasonable monthly retainer.

The outsourced team acts as your in-house team, and you get a 95% close quality for 50% of the cost.

Depending on your location, you should expect at least a 40% cost reduction, and you’ll save tons of your (and your team’s) time and energy.

We offer complete customer support and online operations solutions for SaaS and e-commerce businesses. Our highly-trained team responds quickly to every email, ticket, or chat that you get. Also, they help process your orders as fast as possible. We do all of that + training and performance management with 0 involvement from your side.

We’re more than happy to sign an NDA if needed. Our agents sign an NDA with us as well, so your information is safe.

We work based on a monthly retainer and don’t charge you per ticket because we want our agents to focus on the quality of the answers and customer satisfaction, not just the quantity.

Our agents working hours are related to the working hours of the business they support. Our sales team hours are from 6 AM to 3 PM EST.

There aren’t any; we choose our agents to have excellent English fluency. So, rest assured that our agents and team managers are fluent in English.

English is our primary supported language. We can use any text-based channel, including email, tickets, chat, in-app, and social media.

A service that supports your customers (using your business name) on behalf of you remotely.

Our agents have experience in SaaS/eCommerce customer service and technical support.

They prove their English level by a university degree, and we test it during our interview. You can communicate with the agents working with you directly, but we recommend that you do so through the team manager to reduce the effort you need to communicate.

You can see each action our team takes as we work using your helpdesk software directly. Also, we have a quality assurance team that checks the agents’ answers to meet your expectations.

Finally, you can use the reporting feature your helpdesk software provides to ensure that the agents are efficient.

As the number of emails, tickets, or chats increases, we can assign new agents to work with you. You only pay the monthly fee. The training and management are entirely on us!

You don’t have to give dedicated training. You can provide training materials or grant us access to your SaaS, and we’ll ask you about unclear things. Or you can train one of our team managers once and they’ll handle future training for you.

We also can analyze past support requests resolution steps and learn and inherit the company’s voice and tone from them.

It usually takes about 7 days for us to start helping your customers. We have pre-trained agents that can begin with new clients quickly, but since every business has different needs, we re-train them to fit your needs.

No, the more time we work together, the more our agents will learn the frequently asked questions by your customers and use them to build a knowledge base for you.

We work with you to build a training program for our agents to be very aware of your products or service. So, they’ll provide the perfect reply based on the situation.

It depends on your plan, and the time the customer sent the question or the request. Our agents usually answer emails, tickets, or chats as soon as they come. 

Growth and scaling

As the number of emails, tickets, or chats increases, we can assign new agents to work with you. You only pay the monthly fee. The training and management are entirely on us!

Payment and fees

Our plans start from $24 per day. The monthly retainer depends on your business needs and your monthly tickets, chats, emails, and orders volume.

We work based on a monthly retainer and don’t charge you per ticket because we want our agents to focus on the quality of the answers and customer satisfaction, not just the quantity.

No, the more time we work together, the more our agents will learn the frequently asked questions by your customers and use them to build a knowledge base for you.

Performance and quality

There aren’t any; we choose our agents to have excellent English fluency. So, rest assured that our agents and team managers are fluent in English.

You can see each action our team takes as we work using your helpdesk software directly. Also, we have a quality assurance team that checks the agents’ answers to meet your expectations.

Finally, you can use the reporting feature your helpdesk software provides to ensure that the agents are efficient.

We work with you to build a training program for our agents to be very aware of your products or service. So, they’ll provide the perfect reply based on the situation.

It depends on your plan, and the time the customer sent the question or the request. Our agents usually answer emails, tickets, or chats as soon as they come. 

Training and management

Our agents have experience in SaaS/eCommerce customer service and technical support.

They prove their English level by a university degree, and we test it during our interview. You can communicate with the agents working with you directly, but we recommend that you do so through the team manager to reduce the effort you need to communicate.

You don’t have to give dedicated training. You can provide training materials or grant us access to your SaaS, and we’ll ask you about unclear things. Or you can train one of our team managers once and they’ll handle future training for you.

We also can analyze past support requests resolution steps and learn and inherit the company’s voice and tone from them.

It usually takes about 7 days for us to start helping your customers. We have pre-trained agents that can begin with new clients quickly, but since every business has different needs, we re-train them to fit your needs.

We work with you to build a training program for our agents to be very aware of your products or service. So, they’ll provide the perfect reply based on the situation.

Ready to Increase Revenue, Put Customer Support on Autopilot, and Save Your Time?

Meet Some Of Our Agents

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Isaac

2567750

Zac

OTSOUE0

Adam